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Authenticity Guaranteed   -   50% Reservation Facility   -   Multiple Payment Options    -    Authenticity Guaranteed   -   50% Reservation Facility   -   Multiple Payment Options.
Jujami

Refund and Returns Policy

Buy & Sell Pre-loved Luxury Brands

Refund and Returns Policy

  1. Merchandise purchased directly from JUJAMI’s offices where the Client had the opportunity to inspect the Merchandise and its condition in person, is NOT eligible for return. Such sales are voetstoots and final.
  2. If Merchandise is purchased online or utilising the platforms, the Client may return the item within 7 (seven) days of receipt of purchase to JUJAMI, for a full store credit.
  3. To avoid unnecessary returns, the Client is strongly encouraged to review the Merchandise in detail when utilising the platforms. Measurements and sizes are fully detailed. In addition, accurate descriptions of the product are provided, detailing faults and flaws, where relevant, so that the Client understands the exact condition of the Merchandise before a purchase is made. Before the Client commits to a purchase, they may also request additional images of the Merchandise to satisfy themselves of the Merchandise’s condition. Please e-mail info@jujami.co.za to request additional or specific images.
  4. If the client wishes to make a return, the Client is responsible for arranging insurance whilst the product is being transported back to JUJAMI and expenses related thereto belong to the Client. Risk will only transfer to JUJAMI once the Merchandise is received in good condition by JUJAMI and it is determined that the Return Policy has been complied with in full.
  5. Credits will not be provided under the following circumstances: – if the Merchandise has any damage whatsoever due to misuse or wear and tear by the client; or – if the Merchandise has been tampered with or has missing security tags; or – if the Merchandise is returned without all the original packaging, boxes, dustcovers, and accessories that were included when the Merchandise was delivered.
  6. JUJAMI shall use its sole discretion to determine whether the Client has complied with its return policy and if such policy has been violated, the return request will be cancelled, the Merchandise will be couriered back to the Client and additional courier charges may be incurred for the Client’s account.
  7. If Merchandise sold to a Buyer proves to be a counterfeit or inauthentic (which will only be the case if an expert appointed by the Company and paid for by the Client, for such purpose confirms same in writing), the Client may, as his sole remedy, return the Merchandise to the Company within 14 (fourteen) days of the date of delivery of the merchandise to the Client. Such return will not be accepted if
    – the Merchandise has any damage whatsoever due to misuse or wear and tear by the client; or
    – the Merchandise has been tampered with or has missing security tags; or
    – the Merchandise is returned without all the original packaging, boxes, dustcovers, and accessories that were included when the Merchandise was delivered.
  8. In addition, the returned Merchandise must be accompanied by a written statement drafted by the expert, detailing the counterfeit nature of the Merchandise, the Sale Date and the date of delivery.
  9. Should the Company be satisfied in its absolute sole discretion that the Merchandise is counterfeit or inauthentic, the sale of the Merchandise shall be set aside and the Purchase Price and verification expenses shall be refunded to the Client, provided that the Client shall have no rights against the Company or further claims
  10. Sale items are not eligible for returns
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